Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
Lumens Jewelry does not accept Returns or Exchanges, once an item has been received it cannot be returned.
We can only offer you replacements at no additional cost if it falls under the below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that is lost in transit.
- We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: Lumens Jewelry will not be held liable to any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
Do you ship internationally?
We ship worldwide.
How do I track my package?
You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at
email@example.com to ask questions anytime.
How long does it take for an order to arrive?
Please allow 4-7 days processing and production time for your order to ship out.
Once shipped, your order will arrive within 10 to 12 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.
Rest Of The World - It takes a bit longer for the rest of the world, it usually takes between 20-47 business days
I ordered more than 1 item, and i have only received one item, why is that?
Since we have a few warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you!
I placed an order but i didn't receive a confirmation email ... what's going on?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.
There are no shipping methods available for my cart or destination
Some of FREE products are LIMITED to 1 order per customer, so if you receive this message, please kindly check your order cart. If you want to order more than 1 FREE products, you might have to place another order.
I have a question on my order or on your store that is not yet answered here, how do i get a hold of you?
Please contact us at firstname.lastname@example.org and we'll respond as soon as we can!